Shopping FAQs
Q: When can I expect my order to arrive?
A: You may find detailed estimated delivery times in our Shipping & Delivery page.
Q: Where is your store based?
A: We are a US-based online fashion store delivering globally. Our items are shipped directly from trusted suppliers across Hong Kong, Europe, and Asia.
Q: Do you have physical stores I can visit?
A: Currently, we operate entirely online and do not have physical retail locations in any country. All orders are placed securely through our website.
Q: What payment methods do you accept? Can I pay cash?
A: We accept secure online payments only — cash on delivery is not available.
- PayPal: Safe and fast, supporting credit/debit cards and bank transfers. Your payment is traceable, and your card details remain encrypted.
- Credit/Debit Card: No PayPal account needed. Simply enter your card info on our secure checkout page.
Q: How do I track my order?
A: Full tracking instructions are listed in our Shipping & Delivery section for your convenience.
Q: How do I return an item?
A: Our return policy and steps are clearly explained on the dedicated Returns page.
Q: How long is the buyer protection period?
A: We offer full protection for up to 60 days. If your order does not arrive within the promised time, you may request a full refund or replacement.
This does not cover delays caused by customs refusal, natural disasters, or other uncontrollable events. Requests beyond 60 days cannot be accepted.
Q: Can I correct my order after placing it?
A: Please double-check your order before submission. If you need changes, contact us within 2 days of ordering, before shipping begins. No changes can be made once your package is on its way.
Q: I entered the wrong shipping address — what should I do?
A: Address changes are only possible within 2 days after ordering, before your order is shipped. We are unable to modify addresses once delivery has started.
Q: Can I ship to a PO Box or military APO/FPO address?
A: Our shipping carriers cannot deliver to PO Boxes or APO/FPO locations. Please provide a valid street address to avoid delays or order cancellation.
Q: Can I pay in a currency other than US dollars?
A: All transactions are processed in USD. You may switch the display currency on our site for reference, but checkout will be charged in US dollars based on current exchange rates.
Q: Why is there a waiting time before my order ships?
A: Each order goes through careful quality inspection before shipping. Standard processing takes 3–5 business days, which may vary by product availability.
Q: Why was my order split into multiple packages?
A: Your order may be divided for several reasons:
- Items are too large to fit in one shipment
- Some products are temporarily on backorder
- Additional quality checks are being completed
- Certain items are temporarily out of stock
Q: Which courier services do you use?
A: We partner with reliable international shipping providers and third-party couriers as described in our shipping policy. Local postal services may handle final delivery in your country.
Q: Will I have extra fees to pay?
A: Your destination country may charge VAT, customs duties, or other import fees. These charges are set by local authorities and must be paid by the receiver. Customs procedures may also slightly extend delivery time.
Q: My tracking number shows no updates — what’s wrong?
A: Some carriers do not provide real-time location updates immediately. Please allow a short time for tracking information to appear in the system.